Privacy Policy

Last Updated: December 11, 2019

This Privacy Policy applies to all who visit and use our website, www.tjikkoroots.com, and online services as well as the websites and online services offered by our affiliates (collectively the “Site”).

This Privacy Policy explains how Tjikko Roots, Inc. (“Tjikko Roots”, “we”, “our”, or “us”) collects, uses, processes, and discloses your information.    

This Privacy Policy is incorporated into our Terms of Services, which also apply when you use our Site.  By visiting or using the Site, you agree to the terms in this Privacy Policy and consent to the collection, use, process, disclosure of your personal information and non-identifying information as described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please cease visiting the Site, do not provide us with your personal information, or otherwise interact with the Site. 

We reserve the right to modify this Privacy Policy at any time. If we make any material changes to our Privacy Policy, we will provide notice on this Site. We encourage you to periodically review the privacy policy for any modifications. Your use and continued use of any of our service after we post any amendments or modifications to this Privacy Policy will be deemed your acceptance of this Privacy Policy and its changes.  You can determine when this Privacy Policy was last revised by referring to the date it was “last updated” above.

Information Collection

What Information We Collect?

General: When you visit and interact with our Site (including when you make a purchase through our Site), we may collect and you consent our collection of some or all of the following information directly from you and automatically as you use our services:

• Personal Information that you voluntarily provide to us. “Personal Information” is information about you that specifically identifies you or, when combined with other information we have, can be used to identify you. It includes such things as name, address, company name, telephone number, email address, date of birth, and purchase and ordering history.
• Non-identifying information we collect when you use the Site. “Non-identifying Information” is information that alone cannot identify you and has not been associated with you.  It includes such things as data from cookies or pixel tags, or data about the device you use to access, use, or interact with our Site, such as your IP address or the type of browser you are using.

Tjikko Roots does not collect sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) without your express consent or as required or permitted by law.

Tjikko Roots may ask you to provide certain Personal Information at various times and places on the Site. In some cases, if you choose not to provide us with the requested Personal Information, you may not be able to access all of the Site or participate in all of its features.

For example, we may collect Personal Information from you when you:

• Register, subscribe, or create an account with Tjikko Roots;
• Purchase products from Tjikko Roots through our Site;
• Open or respond to our email offers;
• Contact customer service, or otherwise make use of our customer support tools;
• Sign-up for our email updates and newsletters;
• Use our referral program;
• Use or access to the functions, services and pages of our Site;
• Connect, link or “share” our Site via social networking sites;
• Provide ratings or reviews of our products and services;
• Apply for a job at Tjikko Roots.

Non-Identifying Information: We may use cookies, web beacons/pixel tags, and other technology (collectively “cookies”) to automatically collect anonymous, non-identifying information about you when you visit our Site or interact with our emails.

A “cookie” is a small text file that a website’s server places on a computer’s web browser. These cookies may be delivered in a first party or third party context. For example, we may collect information about your browser type and version, operating system, user language, ISP, viewed web pages, links that are clicked, IP address, the presence or absence of “flash” plug-ins, screen resolution, connection type, sites visited before and after visiting our Site, details about items purchased, and emails we send that you open, forward, or click through to our Site.

It is possible that one or more of our Sites that link to the Privacy Policy utilize flash cookies, otherwise known as local shared objects, to store your preferences or display personalized content based upon what you view on our Site. “Flash cookies” use technology to remember settings, preferences, and usage similar to browser cookies but these are managed through a different interface than your browser and are not disabled from your normal browser settings. Cookie management tools provided by your browser will not remove Flash cookies. Please see the last section under Cookies and Tracking for information on how to disable Flash cookies.

By collecting this Non-Identifying Information we can:

• Better understand how you interact with our Site;
• Give you a more personal and optimized online experience by tracking your preferences;
• Improve our Site and services;
• Fulfill contracts with our business partners;
• Help confirm receipt of and response to our emails;
• Provide more effective customer service.

We also use this Non-Identifying Information for the same purpose as your Personal Information set out below.

We may tie your Non-Identifying Information to personal information that you provide to us. You can choose NOT to provide us with this Non-Identifying Information by disabling cookies according to the section under Cookies and Tracking, but please be aware that certain portions of the Site may not be available to you.

Information Use

How We Use Your Information?

General Use: We use the Personal Information and Non-Identifying Information we collect for various purposes, including to:

• Operate, maintain and improve the Site, our services, and our products;
• Establish an online Tjikko Roots account for you;
• To process online purchase orders and keep you informed about the status of your order;
• Provide customer service (for example, answering your questions or responding to a request);
• Communicate and provide additional information that may be of interest to you about Tjikko Roots and our third party partners (including updates and reminders to new research, future products, and special opportunities), administrative messages, and requested information;
• Identify your preferences so we can notify you of new or additional products, services, and promotions that might be of interest to you;
• Validate your ability to access and/or use certain products or services that may only be intended for individuals meeting certain eligibility requirements or criteria, such as health care professionals;
• Establish your eligibility for special offers or discounts;
• Perform analytics and conduct customer research;
• Allow you to interact with certain third party content providers (for example, to enable you to link to, or view content from, third party sites within our Site, or view our content on a third party site);
• Administer online surveys or special offers from us or through our third party business partners;
• Enhance other information we have about you to help us better understand you and determine your interests;
• Ensure network and information security;
• Determine whether you are a suitable candidate for any open jobs at Tjikko Roots;
• Manage our everyday business needs, such as administration of the Site, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Services, or to comply with the law and regulation.

We also may use information collected as described in this Privacy Policy with your consent or as otherwise required or permitted by law.

Disclosure of Information

Under Which Circumstances Your Personal Information and the Non-Identifying Information May Be Shared?

Tjikko Roots is committed to keeping your Personal Information confidential. We do not sell to third parties your Personal Information collected on the Site unless you elect us to do so.

We may share your Personal Information as required by law or as follows:

• With any Tjikko Roots affiliate, which may only use your Personal Information for the purposes described in this Privacy Policy;
• With our vendors who provide services for us on our behalf, including without limitation processing and fulfilling orders, data analytics and storage;
• Assistance with our and third party partners' direct marketing and advertising, distribution of emails and other communications, fraud prevention services, delivery and logistics, Site improvement and operation, and to accomplish the other purposes for collection and use described above.
• In the event we or any of our affiliates file for bankruptcy, or where there is a transfer of ownership (or assets) in connection with proposed or consummated corporate reorganizations of Tjikko Roots or any of our affiliates, such as mergers, acquisitions, or sales of business units;
• To comply with legal orders and government requests, or as needed to support auditing, compliance, and corporate governance functions;
• To combat fraud or criminal activity, and to protect our rights or those of our affiliates, users, and business partners, or as part of legal proceedings affecting Tjikko Roots;
• In response to a subpoena, court order, or similar legal process, including to law enforcement agencies, regulators, and courts in the United States and other countries where we operate;
• With your consent.

We may also disclose Non-Identifying Information:

• For the same reasons we might share Personal Information;
• With third party partners for their own research, analysis and marketing purposes;
• With third-party advertisers or other vendors to place our advertisements on third-party sites, to facilitate targeted content, and to analyze the effectiveness of our advertisements.

Access to your Personal Information is limited by need. Only a restricted number of Tjikko Roots employees, and individuals and entities with whom Tjikko Roots contracts to carry out business will have access to your Personal Information for the purposes described above.

Our third party advertising, web analytics and other partners may use cookies to collect Non-Identifying Information about your visit to our Site and other sites. These advertisers and web analytics service providers collect Non-Identifying Information in order to, among other things, deliver ads that are targeted to your interests and to better understand the usage and visits to our Site and other websites tracked by these third parties.

This Privacy Policy does not cover the collection methods or use of the information collected by any third party companies (including third party advertisers and web analytics service providers), and Tjikko Roots is not responsible for cookies in third party ads. We encourage you to review the privacy policies or statements of these third party companies to learn more about their use of cookies and other similar technologies.

Your California Policy Rights

If you are a California resident, you are entitled under California Civil Code Section 1798.83 to request and obtain from us once a calendar year information regarding the disclosure of your Personal Information to third parties for their direct marketing purposes (e.g., requests made in 2019 will receive information regarding the disclosure in 2018). To make such a request, please contact us via a Contact Form on this webpage https://tjikkoroots.com/pages/contact-us with “Request for California Privacy Information” in the body of your message.

We are dedicated to treating your Personal Information with care and respect. We do not sell your Personal Information to third parties for their own direct marketing use unless you elect that we do so.

Choices

Commercial Emails: You may choose to opt-out of receiving commercial emails from us by following the instructions contained in any of the commercial e-mails we send or by signing into your account and adjusting your email preferences. Please note that even if you unsubscribe from commercial email messages, we may still email you non-commercial emails related to your account and your transactions on the Site. Also, please allow us 10 business days from when the request was received to complete the removal. You may update your account preferences at any time. If you wish to opt-out of receiving offers directly from our third-party business partners, you can follow the instructions in the emails that they send you.

Cookies and Tracking: You can disable cookies at any time by adjusting your browser settings. Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.

To disable “flash cookies,” you can adjust the setting of your Flash player to block Flash cookies using the tools contained in your website storage settings panel. More information can be found on Adobe’s website.

Please be aware, however, that if you turn off cookies, you will not be able to take full advantage of all of our Site features. For example, we will not be able to recognize you as a registered user to allow you access to your account information.

Accessing and Correcting Your Personal Information

If you wish to access, correct, modify or update any personal information we have received, please contact us via Contact Us form here: https://tjikkoroots.com/pages/contact-us. Also, if you are a registered user, you can access your account at any time to correct, modify or update your account information.

Other Sites

This Privacy Policy only addresses the collection, use, and disclosure of information by Tjikko Roots through your visit, use and interaction with the Site. However, our Site may contain links to other sites that are not owned or controlled by us, such as social networking sites, and links to retailers’ sites and e-commerce sites that sell our products or services. The Privacy Policy does not address nor do we control or have responsibility for the policies or practices of any third parties or any third-party sites to which this Site links. If you provide any information to such third parties, different rules regarding the collection, use and disclosure of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personal information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their privacy practices.

Security

Tjikko Roots takes appropriate steps to manage the privacy of your Personal Information and the security of the Site. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard Personal Information. Still, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Tjikko Roots cannot guarantee that your Personal Information is under absolute security with the existing security technology. If you have any questions about the security of our Site, or wish to report a breach of your Personal Information, you can contact us via Contact Us form https://tjikkoroots.com/pages/contact-us.

Retention Policy

Tjikko Roots retains your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to fulfill a legal obligation.

Children Privacy

Our Site, services and products designed and intended for adults. By using our Site, you represent that you are at least 18 years old and understand that you must be at least 18 years old in order to create an account and purchase the products through our Site. If we obtain actual knowledge that an account is associated with a registered user who is not at least 18 years old, we will promptly delete information associated with that account. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personally identifiable information to us, please contact us via Contact Us form https://tjikkoroots.com/pages/contact-us. A parent or guardian of a child under the age of 18 may review and request deletion of such child’s personally identifiable information as well as prohibit the use thereof.

International Users

The Site (including the relevant services) is only intended for the residents in the United States. If you reside in a country outside the United States, please note that the data protection and privacy laws of the United States may not be as protective as the laws in your country. You are solely responsible for compliance with foreign laws, not Tjikko Roots, when you provide your Personal Information and use the Site from outside the United States. You agree that the laws of the United States will govern the processing of your personal information, including any obligations of security and third-party sharing.

Contact Us

If you have any questions, comments or complaints about our privacy practices or this Privacy Policy, please contact us via Contact Us form https://tjikkoroots.com/pages/contact-us.